These Terms of Service ("Terms") govern your access to and use of Emvora (the "Service"), a travel and hospitality management platform operated by EMATRIX SOFTWARE SOLUTIONS ("Emvora", "we", "us", "our"). By creating an account — as a travel agency, an individual agent, or a hotelier — or by otherwise accessing the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
If you are creating an account on behalf of a business (a travel agency or a hotel), you confirm that you are authorized to accept these Terms on that business's behalf, and "you" refers to that business as well as you personally.
You must be at least 18 years old and capable of forming a binding contract to use the Service.
You are responsible for:
We reserve the right to suspend or terminate an account that provides false information, is used fraudulently, or violates these Terms.
Emvora provides tools for:
The Service is provided on a subscription basis, with a limited free trial period offered at our discretion. Features, pricing, and trial terms may change; we will make reasonable efforts to notify active subscribers of material changes in advance.
Emvora's marketplace connects independent travel agencies with independent hoteliers so agencies can view live room availability and pricing, and place bookings, directly through the platform.
Emvora is a technology platform, not a party to the booking. Specifically:
Subscription fees are shown at signup or in-app before you are charged, and are billed in advance for the period stated at the time of purchase (subject to change with notice for future billing cycles). Payments are processed by Razorpay, a third-party payment processor — Emvora does not store your full card details.
Where a subscription auto-renews, you authorize us to charge the then-current fee to your payment method on file at the start of each renewal period, unless you cancel before that date. Where payment is made by manual bank transfer/UPI with proof submitted for review, access is granted or renewed upon our verification of that proof, which we aim to complete promptly but which is not instantaneous.
All fees are exclusive of applicable taxes unless stated otherwise, and are quoted in Indian Rupees (INR) unless otherwise agreed in writing.
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by applicable law, fees already paid are non-refundable, including for partial billing periods.
A booking made through the marketplace is subject to the cancellation policy set by the individual hotelier for that booking, which is shown at the time of booking where configured. Emvora is not responsible for a hotelier's cancellation or refund decisions on an individual guest booking.
You retain ownership of the data you enter into the Service — your customer records, quotations, hotel listings, and similar business content ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to provide and improve the Service to you.
You are responsible for having the necessary rights and consents to submit any personal data (including traveler/guest information) into the Service, and for using data obtained through the Service (including another party's contact details, gained through a booking) only for the purpose of that business relationship, not for unrelated marketing, in each case consistent with applicable data protection law. See our Privacy Policy for how we handle data.
You agree not to:
We aim to keep the Service available and performant but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or reasons outside our reasonable control. Where practical, we will provide advance notice of planned maintenance.
To the maximum extent permitted by applicable law, Emvora and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service — including any dispute, loss, or damage arising from a booking, listing, or interaction between a travel agency and a hotelier facilitated through the marketplace.
Our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amount you paid us for the Service in the 3 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold Emvora harmless from any claim, loss, or damage (including reasonable legal fees) arising from your use of the Service, Your Content, your violation of these Terms, or your violation of any right of a third party, including a traveler, guest, or another agency/hotelier on the platform.
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful activity, or if required to do so by law. You may stop using the Service and close your account at any time; certain provisions of these Terms (including Limitation of Liability, Indemnification, and Governing Law) survive termination.
We may update these Terms from time to time. For material changes, we will make reasonable efforts to notify active subscribers (by email or an in-app notice) before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts having jurisdiction over our registered place of business, stated below.
| Operating entity | EMATRIX SOFTWARE SOLUTIONS |
| Address | 1st Floor, Khan Complex, Main Road, near HDFC Bank, Srinagar 191121, Jammu & Kashmir, India |
| info@ematrixsoftwaresolutions.com | |
| Phone | +91-7006968379 |